Thyssenkrupp digitalises materials business in “world's biggest virtual warehouse”

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Photo by Thyssenkrupp AG

German industrial group Thyssenkrupp AG is making rapid advances with its digital transformation, with its materials business digitalising its entire range.

In what it describes as the “world’s biggest virtual warehouse”, Thyssenkrupp is giving round-the clock access to 150,000 produces and services to customers.

The group’s Materials Services has 3.5 million square metres of storage space at 271 operating sites around the world.

“By digitally connecting our global inventories of roughly 150,000 products, we can offer our customers the widest possible selection of our various materials and services and optimum availability 24/7,” said Hans-Josef Hoss from the board of Thyssenkrupp Materials Services.

The products, said Thyssenkrupp, include plastics, steel products and other diverse materials and supply chain management services.

Describing it as “Omnichannel” solution, Thyssenkrupp said customers can place orders via individual customer portals, EDI interfaces, online shops and in the future also via external platforms. 

“We digitise all our items and offer information in real time. Whether it’s just-in-time or just-in-sequence, customers will be able to order in line with their needs,” explained Axel Berger, head of digital transformation at Thyssenkrupp Materials Services.

That, said the Essen-based company, is the basis for increasingly smart interaction in the future.

The company also said that in the practical trials, it had positive experience with customers.

A new B2B portal as part of the omnichannel approach is already in use and will go live in summer 2018.

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