Food packaging and processing company Tetra Pak has launched a range of new services using digital technologies in order to improve the ability to predict machine errors and speed up response times to its customers.
The Microsoft-powered technologies, said Tetra Pak is a “breakthrough” digital system that will boost manufacturers’ efficiency, cut costs and ensure food safety.
Tetra Pak’s new service offerings include connected workforce, which allow service engineers at customer sites to connect directly with its global specialists for real-time support.
Also, the new system will offer “advanced analytics”, which will collect data from filling lines around the world into a central database for expert analysis. The database, said Tetra Pak, means that advanced analysis can be used to predict issues and optimise machine performance.
Another feature offered by the new system is to connect all equipment at the customer plant to the Microsoft Azure cloud system managed by Tetra Pak. This will enable machines at different production stages such as processing, filling and distribution to communicate with each other and synchronise – leading to performance optimisation.
“This is just the beginning of what promises to be a very exciting journey for us and our customers,” Dennis Jönsson, president and CEO of Tetra Pak said.